AMARRA GROUP – PRIVACY POLICY
1. INTRODUCTION
1.1. This is the Privacy Policy for the Amarra DIY Hub website located at [www.amarradiy.au] (“Website”), which is owned and operated by Amarra Group Pty Ltd (ABN: 88 671 094 956) (“Amarra Group”, “Us”, “We”, “Our”) in Australia. This Privacy Policy also applies to our online store, Amarra DIY Hub, and the sale of products from various brands, including but not limited to Gator Magnetics, Work IQ Tools, and any other brands we may offer from time to time.
1.2. Please read this Privacy Policy carefully as it explains how we collect, use, disclose, and protect your personal information. Your continued use of the Website constitutes your acceptance of this Privacy Policy.
1.3. We are committed to supporting the Australian Privacy Principles and complying with the Privacy Act 1988 (Cth), which sets out clear standards and guidelines for the collection, access, storage and use of personal information.
1.4. We reserve the right to amend this Privacy Policy at any time. We will ensure that the date for the most recent update is revised accordingly. However, it is your responsibility to ensure you have read the current Privacy Policy each time you use the Website.
1.5. Capitalised terms that are not defined in this Privacy Policy are defined in our Terms & Conditions, which can be read here: [insert link].
2. HOW AND WHAT PERSONAL INFORMATION WE COLLECT
2.1. We collect your personal information directly from you via the Website, email, over the phone, or other communication channels. For example, when you make an enquiry, create an account, subscribe to our mailing list, or place an order for our goods and/or services.
2.2. The types of personal information we may collect include:
(a) your name, email address, phone number, and billing/shipping address;
(b) payment details;
(c) account login details;
(d) purchase history and preferences; and
(e) any other information you provide about yourself when communicating with us.
2.3. We may also collect technical information such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.
2.4. Your personal information may be stored on secure servers located in Australia or overseas.
3. HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION
3.1. We may collect, store, and/or disclose your personal information for purposes including:
(a) processing and fulfilling your orders (including shipping, returns, and warranties);
(b) delivering, administering, and improving our goods and services;
(c) communicating with you about your order, account, or enquiries;
(d) sending you marketing communications (if you have opted in);
(e) conducting market research;
(f) maintaining and updating our records;
(g) protecting the security and integrity of our systems;
(h) complying with legal and regulatory obligations;
(i) working with related companies, service providers, and product suppliers (including but not limited to Gator Magnetics, Work IQ Tools, and other brands we may supply) for warranty claims or customer support;
(j) facilitating acquisitions or potential acquisitions of our business; and
(k) enforcing our Terms & Conditions.
3.2. We do not sell or rent your personal information to third parties for their own direct marketing purposes.
3.3. We may share your personal information with overseas recipients, including suppliers or service providers based in countries such as the USA. Where we do so, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.
4. WITHDRAWING CONSENT
4.1. You can opt out of receiving our marketing communications at any time by:
(a) using the unsubscribe facility included in our emails; or
(b) contacting us using the details in section 10.
4.2. You may request deletion of your personal information, withdraw consent for its use, or close your account by contacting us. We will action your request within a reasonable timeframe, except where retention is required for compliance, regulatory, or other lawful purposes.
4.3. Withdrawing consent may affect our ability to provide you with certain goods, services, or Website functionality.
5. USE OF AGGREGATE AND NON-IDENTIFIABLE DATA
5.1. We may collect non-personal information (e.g., browser type, operating system, IP address, domain name of your service provider, and order preferences) to help us improve our services.
5.2. We may use and disclose this information in aggregate form for business analysis, service improvement, and marketing.
6. SECURITY
6.1. We take reasonable steps to protect the security, integrity, and privacy of your personal information, including using secure databases, firewalls, and access restrictions.
6.2. While we take these precautions, no data transmission over the internet can be guaranteed as fully secure. You acknowledge we are not liable for unauthorised access or disclosure beyond our control.
6.3. Our Website may be hosted by third-party providers. By using the Website, you may also be subject to the host provider’s Privacy Policy and Terms of Service.
7. COOKIES
7.1. Our Website uses cookies and similar technologies to improve functionality, personalise content, and analyse website traffic.
7.2. You can disable cookies in your browser settings; however, some Website features may not function properly without them.
8. LINKS TO THIRD-PARTY SITES
We are not responsible for the content, privacy practices, or policies of third-party websites linked from our Website. You should review the applicable privacy policies of any external sites you visit.
9. RETENTION, ACCESS, AND CORRECTION
9.1. You may request access to your personal information, subject to any legal exceptions. We may charge a reasonable fee to cover the costs of providing access.
9.2. We take reasonable steps to keep your personal information accurate and up to date. You may request corrections at any time.
9.3. When personal information is no longer required, we will securely destroy or anonymise it unless retention is required for legal or business purposes.
10. CONTACT US
If you have any requests, questions, or complaints regarding this Privacy Policy or your personal information, please contact:
Privacy Officer
Amarra Group Pty Ltd (trading as Amarra DIY Hub)
Email: enquire@amarragroup.com.au
Phone: +61 3 9598 4469
Postal Address: PO Box 2069 Hampton East VIC Australia 3188